Cancelation Policy

Cancelation Policy2022-02-10T14:06:53+00:00

 All Cancellations must be in writing and acknowledged by Agent before the cancellation becomes effective.A 60-day notice is required for cancellation. Cancellations that are made more than 60 days prior to the arrival date will be assessed a $250 administration fee, or the total of the service fee, whichever is greater, and then shall be refunded the balance of the advance payment deposit. Cancellations between 60 and 30 days of check in date will result in a loss of 50% of the total booking and fees for your stay. There will be no refunds even if the house gets re-booked. Cancellations within 30 days of arrival will result in a 100% loss of all monies paid. There will be no refunds even if the house gets re-booked. The loss can be avoided if CSA Travel Protection Insurance ( or some other third party insurance was purchased and the reason for cancellation is covered under the travel insurance policy. Agent recommends you purchase this insurance from CSA or some other third party insurer.If Tenant should have to cancel their reservation within 60 days of their stay, please notify Agent immediately of any cancellation, and if Tenant purchased vacation travel insurance, contact them to begin your claim. If Agent, within Agent’s complete discretion, decides to allow renter to re-book at some time in the future with a credit for the reservation that was cancelled or a deposit that was lost, there will be a $500 non-refundable re-booking fee in addition to any other rents and fees charged. The Agent has complete discretion on whether to permit a credit and complete discretion on the dates the Agent will make available for renter to re-book with a credit. The Agent has absolutely no obligation to give a credit or allow a re-booking with a credit or use of a lost deposit.Tenant agrees that weather or acts of God shall not be a reason for cancellation or a refund of any kind, regardless of where the Act of God occurs (at property or at Tenants home or travel route) except for local mandatory evacuations where the home is located.

Master Diamond Properties, Inc.

NC REALTORS | GRI Certified | Vacation Property Managers

Phone/Text: 828.490.1004

151 NC Hwy 9 Ste B PMB 122
Black Mountain, NC 28711

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